pijok's Privacy Policy

pijok ("we", "us", or "the platform") operates a safe and reliable online betting service for users in Bangladesh. This privacy policy explains what information we collect when you use the pijok website (https://pijok.lat), create an account, make financial transactions, or use our support services, and how that information is used.

This policy applies to all pijok services, mobile interfaces, and related communication channels. Before reading it, please confirm that you are at least 21 years old — pijok is for adults only.

By continuing to use our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using the services and contact our support team.

pijok collects only the information necessary to operate the service. We never collect unnecessary or excessive data.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile phone number and email address
• Payment information: bKash, Nagad, Rocket, or Upay number, or bank account details
• Documents required for identity verification (such as a national ID number)
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device information (operating system, browser version)
• Browsing patterns on the website, page view history, and session duration
• Transaction history and gaming activity data
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and financial checks, we may collect a limited amount of information from trusted third-party verification providers. This information is used solely to meet legal obligations.

pijok uses your information for the following specific purposes:

• Account management: To handle registration, verify logins, and ensure the security of your account.
• Financial transactions: To process deposits and withdrawals and to maintain transaction records.
• Identity verification: To confirm the age and identity of account holders — this is part of our responsible gaming policy.
• Fraud and abuse prevention: To detect suspicious activity and maintain the security of the platform.
• Customer support: To properly resolve your questions and complaints.
• Service improvement: To analyse user experience and raise the quality of the platform.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify unusual gaming behaviour and provide support where needed.

We may share your information with specific third parties in the following limited circumstances:

4.1 Service Provider Partners

We use trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and are required to use your information only for the specified purpose.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we will disclose only the information requested and relevant to the matter.

4.3 Business Restructuring

In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new authority. You will be notified in advance in such a situation.

4.4 With Your Explicit Consent

For any purpose beyond those described above, we will obtain your explicit prior consent before sharing your information.

pijok uses cookies and similar technologies to operate the website and improve the user experience.

5.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions, security verification, and processing financial transactions. Disabling these cookies will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences. They make your browsing experience easier and more comfortable.

5.3 Analytics Cookies

We collect aggregated and anonymous data — such as which pages are visited most and where users spend the most time — to improve the quality of the service. This data does not identify any specific individual.

pijok has put in place technical and administrative measures that meet international standards to ensure the security of your information.

• SSL/TLS encryption: All information transmitted through our website and app is protected by SSL encryption.
• Data encryption: Stored sensitive information — particularly financial and identity-related data — is kept in an encrypted format.
• Access controls: Only authorised staff may view user information, and only for specific purposes.
• Regular security reviews: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Two-step verification: An additional layer of security is available for account access.
• Firewall and intrusion detection: Advanced technology is used to protect against known cyber threats.

However, no transmission of data over the internet is completely risk-free. We take every reasonable step to ensure security, but no method can guarantee 100% protection. If you notice any suspicious activity, please contact us immediately.

pijok retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: After an account is closed, financial transaction and identity verification records are retained for a specified period as required by financial regulation law.
• Transaction records: Financial records are retained for the long term to meet legal obligations.
• Support communications: Records of customer service communications are retained for quality improvement and dispute resolution.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified.

As a pijok user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to see what information we hold about you at any time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request that it be corrected.

8.3 Right to Request Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before the specified retention period ends.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes. In particular, you may withdraw your consent to marketing communications at any time.

8.5 Right to Data Portability

You have the right to receive the information you have directly provided in a commonly readable format.

pijok provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification is in place during the registration process. If we are notified that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If a parent or guardian believes their minor child has registered on our service, please contact [email protected] immediately.

Our servers and technical infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh.

Whenever information is transferred internationally, we ensure that the receiving party provides the same level of privacy protection. For this purpose we use standard contractual clauses and other recognised safeguards.

This privacy policy may be revised from time to time due to changes in our services, new legal obligations, or technological developments.

For any significant change, we will:

• Clearly state the updated date on our website.
• Notify registered users by email or through the platform.
• Obtain fresh consent for material changes.

Continued use of the service after an update will be considered acceptance of the new policy terms.

This privacy policy is governed by applicable law. pijok is committed to maintaining the highest standards of data protection in its services and is dedicated to ensuring fair play.

For any dispute or question regarding this policy, we recommend contacting our support team first. We believe most issues can be resolved through direct discussion.