Frequently Asked Questions
Answers to all your questions about pijok
From account verification to withdrawals, security to customer support — find detailed answers to pijok's most frequently asked questions all in one place.
It is natural to have all kinds of questions when using pijok. On this page we have organised the most frequently asked topics into four sections — verification and documents, withdrawals, customer support, and account security. Each answer is written in plain language so any player can quickly find the information they need. If your question is not on the list, contact us directly via live chat or email.
Verification & Documents
pijok uses SSL encryption technology, so all documents you submit are fully protected. Personal information is never sold or shared with third parties. Documents are used only for account verification and fraud prevention. To learn more about our data protection practices, visit the Privacy Policy page.
At pijok, it is mandatory that the account name, your mobile wallet (bKash, Nagad, Rocket, Upay), and bank account name all match. This is done to prevent money laundering and to keep your funds secure. If the names do not match, you may face issues at the time of withdrawal, so please use your correct name when registering.
You may be asked to verify your identity during large withdrawal requests, unusual login activity, or when changing a payment method. For new accounts, identity confirmation may also be required on the first large withdrawal. Verification is usually completed with a standard NID or passport and a screenshot of the payment method.
Verification is usually rejected because a document is unclear, expired, or there is a name mismatch. In that case, contact us via live chat or by email at [email protected]. The support team will let you know exactly where the issue is and which document needs to be resubmitted.
A National ID Card (NID), passport, or driving licence — any one of these three is most easily accepted. When taking a photo, make sure the name, photo, and date are clearly visible. Sending blurry or cropped images may delay verification.
Withdrawals
Yes, at pijok withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in the account holder's own name. Sending funds to someone else's number is not possible, and this policy is in place for your security.
"Pending" means your request is being processed. It is usually completed within 5–30 minutes. If it takes longer, contact us via live chat with your withdrawal ID. Most cases are resolved quickly.
At pijok, standard withdrawals are completed within 5 to 30 minutes. Transfers to bKash, Nagad, and Rocket are even faster. For bank transfers, the processing time of the respective bank may be added. The minimum withdrawal amount is ৳500.
Yes, pijok's payment processing is active 24 hours a day, 7 days a week. Whether it is the middle of the night or Eid — withdrawal requests are processed within the same timeframe. So you can withdraw at any time without worry.
Withdrawals are fastest through the mobile wallets bKash, Nagad, Rocket, and Upay — usually within 5–30 minutes. Bank transfers — such as to Dutch-Bangla Bank, BRAC Bank, or Islami Bank — may take slightly longer. The minimum deposit amount is ৳200 for every method.
Customer Support
Before getting in touch, have your account username or registered mobile number, a description of the issue, and the relevant transaction ID (if available) ready. If you have a screenshot, send that too. Having this information allows the support team to resolve the issue much faster.
Absolutely. pijok's support team can assist in both Bengali and English. With Bangladeshi players in mind, Bengali support is given equal importance, so feel free to ask your questions directly in Bengali without hesitation.
pijok offers support through two channels. First, live chat — which can be used directly from any page on the site. Second, email — you can write a detailed description of your issue and send it to [email protected]. For urgent issues, live chat is the fastest option.
pijok's customer support is active 24/7 — seven days a week, twenty-four hours a day. Even if you run into a problem at midnight or early in the morning, you can get help via live chat or email. Bangladesh Standard Time (BST, UTC+6) applies.
For immediate issues — such as being unable to log in, a stuck payment, or a game not loading — live chat is the fastest option. For detailed complaints, submitting evidence with screenshots, or formal matters related to bonuses, email — [email protected] — is more suitable.
Account Security
Use a password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easy combinations like your own name, date of birth, or "123456". Most importantly — use a unique password for pijok that you do not use anywhere else.
Change your password immediately and notify the pijok support team via live chat. The support team will help temporarily suspend your account and investigate any unauthorised activity. Having a description of the incident and screenshots of suspicious transactions will help speed up the resolution.
Always confirm that the browser's address bar shows pijok.lat and that the connection is HTTPS (🔒 icon). Domains with small spelling errors (such as pij0k.lat or pijok-bd.com) are signs of fake sites. Never enter your login details on such sites. If in doubt, type pijok.lat directly into your browser.
Never. No pijok employee or support representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information, know that they are a scammer. Cut off contact immediately and report the matter to [email protected].
Public Wi-Fi (such as networks at restaurants or bus stations) is not secure. It is better to avoid financial transactions or logging in from such connections. Use your own mobile data instead. If you have no choice but to use public Wi-Fi, use a trusted VPN.
Still have questions? We are ready to help
If the answers above have not resolved your question, contact our support team directly. Help is available in Bengali and English, seven days a week, twenty-four hours a day.